Refund & Dispute Policy

Refund Policy

• Customers may request a refund if a cancellation is made within 24 hours of booking and before any consultation has started.
• If Printezo Ltd is unable to deliver the scheduled consultation, a full refund will be issued.
• Refunds are processed to the original payment method within 5–7 working days.
• No refunds are provided once the consultation or advisory notes have been delivered.

Dispute Handling

We believe most issues can be resolved quickly through direct communication. If you have a concern, please contact us before raising a formal dispute with your payment provider.

• Contact us at help@printezo.net within 7 days of the service if you are unsatisfied.
• We will review the issue and provide clarification or an alternative solution.
• If the matter cannot be resolved, we may offer a partial or goodwill refund depending on the circumstances.
• Formal disputes or chargebacks filed without contacting us first may delay resolution and could affect eligibility for future services.

Non-Refundable / Non-Disputable Cases

• Change of mind after advisory notes or consultation delivery.
• Failure to follow the provided instructions correctly.
• Device/network limitations beyond our control.
• Use of third-party software or hardware not covered in our consultation.

Transparency

Printezo Ltd is committed to fair and transparent handling of customer concerns. Our policies are designed to meet the requirements of payment providers such as Stripe and banking partners like Revolut.

Contact Us

If you wish to raise a refund request or discuss a dispute, please contact us directly:

Printezo Ltd · Phone: 0845 154 0559 · Email: help@printezo.net