1. Introduction
Printezo Ltd provides independent consultation and guidance services for device setup, connectivity, and usage. We are not affiliated with or authorised by any printer, device, or software brand. These Terms apply to all visitors and customers of our website and services.
2. Nature of Services
- Services are advisory in nature and delivered as consultation or written notes.
- No hardware repairs, no remote access, and no warranty processing are provided.
- Guidance is brand-neutral and intended for general use only.
3. User Responsibilities
- Provide accurate information about your device and environment.
- Ensure you have authority to configure or use the device in question.
- Backup important data before following any instructions.
- Follow safety and compliance rules relevant to your location.
4. Payments
- All payments must be made in advance via the accepted payment methods shown on our website.
- Prices are clearly displayed on the Our Plans page.
- By completing a purchase, you confirm you are authorised to use the selected payment method.
5. Cancellations & Refunds
Our refund and cancellation rules are explained in detail in our Refund & Cancellation Policy. By booking a service, you agree to those conditions.
6. Dispute Resolution
- If you are not satisfied, please contact us at help@printezo.net within 7 days of service.
- We will attempt to resolve issues directly before any formal dispute with a payment provider.
- Formal chargebacks without prior contact may delay resolution.
7. Intellectual Property
All written notes, checklists, and consultation materials provided by Printezo Ltd are for the customer’s personal or business use only and may not be resold or distributed without our consent.
8. Limitation of Liability
To the maximum extent permitted by law, Printezo Ltd shall not be liable for any indirect, incidental, or consequential loss arising from the use of our consultation or written notes. Services are provided “as-is” for general guidance only.
9. Privacy
We handle customer data according to our Privacy Policy. By using our services, you consent to such data handling.
10. Governing Law
These Terms are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.
11. Changes to Terms
Printezo Ltd may update these Terms at any time. Updated versions will be posted on this page, and continued use of our services means acceptance of the updated Terms.
Last updated: 27 August 2025
12. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Printezo Ltd · Phone: 0845 154 0559 · Email: help@printezo.net